Payment Processing Policy – Online Bank Card Payments

Our website is connected to an internet-acquiring service, so you can pay for your order online with a Visa or Mastercard. After you confirm your order, a secure payment window from the Robokassa payment service will open. There you will need to enter your card details and an e-mail address for the receipt (or fiscal receipt). We use the 3-D Secure protocol to confirm payments. If your bank supports this protocol, you will be redirected to the bank’s server for additional verification via an SMS code. Please check with the bank that issued your card for details of its 3-D Secure procedures.

On the payment page you must enter:

• Card number

• E-mail address

• Card expiry date

• Three-digit security code (CVV2 for Visa or CVC2 for Mastercard)

All these data are printed on your bank card.
CVV2 / CVC2 is the three-digit security code on the back of the card.

A second page will then open (in the same window) from your issuing bank so you can enter the 3-D Secure code. If you do not use a static password, the code will be sent to your phone by SMS. If you do not receive the SMS, please contact your issuing bank.

3-D Secure is the most advanced technology for securing online card payments. It uniquely authenticates the cardholder and minimises the risk of fraud.

When a payment may be declined

If your payment fails or the transaction is cancelled, check that:

1. Card details are correct – verify the card number and expiry date.

2. Sufficient funds are available – contact your bank for your current balance.

3. Online payments are enabled – confirm with your issuing bank that internet payments are allowed.

4. Your daily internet-payment limit is adequate – ask your bank about your limits.

For failed payments, please contact the support team of the issuing bank or the website’s customer-service team.

Security Guarantees

Robokassa processes your card data in compliance with the PCI DSS security standard. Data are transmitted through an SSL-encrypted channel and then through closed banking networks with the highest reliability level. Robokassa does not pass your card details to the online store or to third parties. Additional authentication is provided by 3-D Secure.

If you have questions about a completed payment, e-mail support@robokassa.kz.

Online-payment security

Your personal data (e-mail, card number) are confidential and will not be disclosed. Card data are transmitted only in encrypted form and are not stored on our server.

• Authorisation systems guarantee that your card details (number, expiry date, CVV2/CVC2) will not fall into the hands of fraudsters, because they are not stored on the server.

• You enter your card details directly in Robokassa’s authorisation system, not on the online-store site, so third parties cannot access them.

PUBLIC OFFER (SALES CONTRACT)

Laboratoire RENASCOR Online Store

This agreement (public offer) sets out the terms for purchasing goods via the online store at https://laboratoire-renascor.asia. “Internet Store” refers to Individual Entrepreneur Kolibri (hereinafter “Seller”); “Purchaser” refers to any individual or legal entity accepting the offer.

1. General Provisions

1.1 IE Kolibri publishes this public offer pursuant to art. 447 of the Civil Code of the Republic of Kazakhstan (RK).
1.2 The offer defines all essential terms of the sales contract.
1.3 The contract is concluded when the Purchaser places an order.
1.4 Any person in Kazakhstan intending to purchase goods through the site may accept the offer.
1.5 Acceptance is unconditional and in full.
1.6 Upon acceptance, the person becomes the Purchaser.
1.7 Acceptance occurs when the Seller receives notification of the Purchaser’s intent to buy under the Seller’s terms.
1.8 The offer and all appendices are published on the site.

2. Status of the Internet Store

2.1 Laboratoire RENASCOR online store is owned by IE Kolibri and facilitates remote sales.
2.2 Transactions are governed by this public-offer contract; upon payment, the Purchaser acquires ownership under the sales contract.
2.3 The store is not liable for information the Purchaser provides when ordering.

3. Status of the Purchaser

3.1 The Purchaser is responsible for the accuracy of order data.
3.2 By ticking the box “I have read and agree,” the Purchaser accepts this contract.
3.3 Personal data are confidential and used solely to operate the store.
3.4 Goods are bought for personal use only; browsing and ordering are free of charge.

4. Subject of the Offer

4.1 The Seller sells goods to the Purchaser per orders and prices on the site.
4.2 Delivery is by the Seller or a carrier; self-pickup is available.
4.3 Relations are governed by the Civil Code RK, the 2010 Consumer-Protection Law, etc.
4.4 Acceptance forms the sales contract.

5. Procedure for Concluding the Contract

5.1 Orders may be placed on the site or by phone.
5.2 Required information: name (or company name and TIN), delivery address, phone, e-mail.
5.3 The Purchaser enters data in the order form or via the manager.
5.4 The store does not edit Purchaser information.
5.5 A paper copy of the contract is available on request.

6. Information about Goods

6.1 Goods are presented via sample images.
6.2 Each image is accompanied by name, size, price, description.
6.3 Materials are for reference; colours, sizes, etc. may differ.
6.4 The manager must provide additional information on request.
6.5 Goods sold at a discount for defects cannot later be returned for those defects.
6.6 Items in an invoice are not necessarily a set.

7. Ordering Procedure

7.1 Any displayed item may be ordered unless noted otherwise.
7.2 Orders may be placed by phone or online.
7.3 The Seller confirms the order by e-mail or phone, stating items and total.
7.4 If an item is out of stock, the manager informs the Purchaser.
7.5 A back-order may be placed.
7.6 The Purchaser may replace or cancel an unavailable item.
7.7 Delivery time is up to 30 days from the day after order acceptance.

8. Price

8.1 Prices are in Kazakhstani tenge per unit.
8.2 Prices may change unilaterally, but not for paid orders.
8.3 Total cost = catalogue price + delivery + lift-to-floor (if applicable).
8.4 Service fees are shown in “Payment & Delivery.”

9. Payment

9.1 Methods are in “Payment & Delivery.”
9.2 Bank-transfer payments must be made within three banking days; the obligation is fulfilled when funds reach the Seller’s account.
9.3 The Purchaser pays by any available method.
9.4 Settlements are in KZT.

10. Delivery

10.1 Methods, procedures and times are in “Payment & Delivery.”
10.2 Self-pickup: the Seller confirms the order and agrees a pickup date. Ownership and risk pass on handover.
10.3 Delivery by Seller: ownership and risk pass on handover and signing of the delivery note.
10.4 Delivery by Carrier: ownership and risk pass to the Purchaser or carrier on handover to the carrier; delivery costs are paid by the Purchaser.
10.5 The Purchaser must check quantity and assortment on receipt.
10.6 Check items against the delivery note in the presence of the Seller/Carrier.
10.7 By signing the note, the Purchaser confirms no claims to appearance or completeness.

11. Returns

11.1 The Purchaser may return goods within 14 days under the Consumer-Protection Law RK.
11.2 Returns are accepted if the item is unused, in saleable condition and in original packaging, with proof of purchase.
11.3 Goods made to individual specifications (non-standard sizes, etc.) are non-returnable.
11.4 Return procedures are listed under “Contacts.”
11.5 On a voluntary return, the Seller refunds the price minus delivery costs within 15 days.
11.6 Refunds are transferred to the Purchaser’s bank account used for payment (or another account supplied by the Purchaser).
11.7 This refund method may also be used in other cases provided by law.

12. Liability

12.1 Parties are liable under RK law.
12.2 The Seller is not liable for damage caused by improper use of goods.
12.3 Both parties are exempt from liability during force majeure.

13. Miscellaneous

13.1 RK law applies.
13.2 A separate written contract may be executed at any time.
13.3 Queries and claims: phone +7 778 778 7771 or e-mail a.sabitova@laboratoire-renascor.fr.
13.4 The contract is effective from acceptance until obligations are fulfilled.
13.5 Disputes are settled by negotiation; otherwise by court.
13.6 The store may expand or limit its assortment or suspend sales at its discretion.

14. Seller’s Details